Frequently Asked Questions

Welcome to the Nordic Business Forum Live FAQ! Using our live stream is very simple. On this page, you will find everything you need to know to make your live stream experience smooth and enjoyable.

 

General

What is the Live Stream Pass?

Live Stream Pass provides access to Nordic Business Forum’s streaming service. With the pass, you are able to watch live broadcasts from all Nordic Business Forum events inside a calendar year.

Full replays of all speeches become available on-demand after their original live broadcasts and can be viewed for 30 days.*

* With the exception of speakers that have specifically forbidden the release of any recordings. These exceptions will be informed to the customers without unnecessary delay, as soon as Nordic Business Forum is aware of such cases.

Get Live Stream Pass »

What's the difference between the Individual Pass and the Community Pass?

Live Stream pass comes in two types: individual and community. What separates the products is the intended use-case.

Individual Pass is meant for private use by one person (only). The Individual Pass holder is not allowed to use the service for public screenings.

Community Pass holder is allowed to use the service for public screenings. A public screening includes any occasion where the stream or recording is displayed at a place open to the public or at any place where multiple viewers (i.e. more than one) are gathered. You need this pass if you’re holding a screening for a group of colleagues, customers, employees, students, etc. In addition, Community Pass holders receive ten (10) on-demand codes to be shared with people selected by the customer. The codes give access to all event recordings and are sent to the Community Pass holder after each event broadcast.

Please note: Nordic Business Forum reserves the right to cancel your purchase without a refund if you violate the terms of your pass or if we detect any misuse.

Does the Live Stream Pass subscription automatically renew?

No. The subscription ends at the end of each year and doesn’t automatically renew.

What VAT rules and rates apply?

For Finnish customers (company or a consumer), a 24% VAT is added

For VAT registered organizations from another EU country (other than Finland), no VAT is added if the customer has a valid VAT number.

For organizations and consumers from another EU country (or in case the customer has no valid VAT number), the VAT will be applied according to the customer’s home country VAT rules.

For non-EU customers, no VAT is added.

What do I need to be able to watch?

You do not need to download anything to view the live stream. The video plays automatically in your browser.

You need a minimum of 10Mb/10Mb Internet speed for clear video quality, check at http://www.speedtest.net. For best results, we recommend that you use an Ethernet cable to connect to your internet during the live stream. Wifi works well too, but an Ethernet connection will be much more reliable. Please note that Nordic Business Forum is not responsible for any data connection charges related to your viewing on mobile devices or from alternative platforms or services. Please be aware that we are not responsible for data connection charges to view the stream on any platform or service.

You can test the live stream one day before the event. If you are a community pass holder, you will receive an email with the testing dates and times closer to the event date.

How do I log in to the Live Stream?

When the event begins, you can log on to our Live Stream platform at https://live.nbforum.com/login/ using your login details. Your username is the email address that you used to buy the pass. You will also have created a password when you made your purchase.

If you have lost your password, you can change it here »

Help! I have lost my username or password.

Your username is quite simply your email address, so have a look through your inbox to see which email address has the confirmation email from your order confirmation.

If you have lost your password, you can change it here »

I'm organizing a community event. What do I need to know?

We have tried to make everything simple and intuitive. If you run into problems, we have prepared a manual for Community Pass holders additional information.

Read the live stream manual »

Can I buy the Live Stream Pass in advance? How do I access the broadcast on the event day?

Yes, and we encourage it! We recommend that you purchase your Live Stream Pass ahead of time to avoid the virtual line (yes, even on the internet, there are queues).

If you’re prepared with your login information, all you have to do on the day is head to live.nbforum.com, sign in to your account, and start watching the broadcast. If you’d like to test it, you can connect a few minutes before the show to test the connection. Our Live Stream Customer Care team is able to help you troubleshoot any issues that come up.

Get Live Stream Pass »

I'm having problems with the live stream, help!

If you have problems with the live stream broadcast – such as slow, unsynchronized sound and picture, black screens, lagging audio, or other problems – please try switching to alternative broadcast channels. These problems may be the result of a slow internet connection or technical issues with the player.

In the lower righthand corner of the video player, you will see a drop-down list of broadcast streams and camera angles to choose from. Our official broadcast has three channels, labeled A, B, and C. Try switching between them to see if the problems resolve themselves.

If the problems persist, please contact our customer care chat.

How to create a login with a coupon code?

  1. Go to https://registration.nbforum.com/product-category/livestream/
  2. If you’re hosting an event, you should choose ‘Live Stream Pass (2019) – Community’. If you’re individual, go with the ‘Live Stream Pass (2019) – Individual’
  3. Proceed to checkout
  4. Add your coupon code in the field on the top of the page and press button ‘Apply
  5. Fill in all the information, create a password for your account and confirm the order (the sum in the order will be 0 € after adding the coupon mentioned above).
  6. If you still have problems, please check the more detailed step by step (graphics) here.

You will receive a confirmation in your email with a login which will be used to log into the Live Stream broadcast, available at https://live.nbforum.com/nbf/live/

Is it OK to share the login credentials?

Individual or Community login credentials shouldn’t be shared with anyone. For security reasons, the number of simultaneous streams is limited. If there are too many streams happening at once from a single account, the client’s service can be shut down.

Videos on demand

Full replays of all speeches become available on-demand within 24 hours after their original live broadcasts and can be viewed for 30 days.*

* With the exception of speakers that have specifically forbidden the release of any recordings. These exceptions will be informed to the customers without unnecessary delay, as soon as Nordic Business Forum is aware of such cases.

The on-demand archive can be found here: live.nbforum.com/nbf/on-demand/

We encourage you to make the most of your live stream experience and revisit the presentations after the event.

Networking on the live stream

You may network with other live stream viewers and chat with them online through Brella, a networking app. This platform provides a wonderful opportunity for you to meet each other virtually and arrange meetings and discussions. Brella is very easy to use, and you can also start using it ahead of the event to make the most of it.

Here’s how Brella works:

  • Download the Brella app for iOs or for Android or use the desktop version brella.io
  • Log in with LinkedIn, Google, or Facebook, or create an account using your email address
  • Enter event code [joincode is visible to registered users only]
  • Fill in your profile and start networking

Sending questions to the speakers

Some of the speakers have time at the end of their sessions to answer questions from the audience. If you’d like to participate in this Q&A, you can submit a question using the web-based application Slido.

How to submit a question:

  1. Go to the event stream on Slido.
  2. Enter your question (and name, if you’d like), then click “Send”
  3. You can also upvote other submissions to help us pick from the most popular questions

Multiple camera angles

You can navigate manually between different camera angles during the live stream. For most live stream event watchers, we recommend that you follow the official broadcast. It will give you the best, uninterrupted view of the stage.

If you have multiple screens available for the live stream, you may want to show additional camera angles in addition to the official broadcast. To do this, navigate to live.nbforum.com on another browser tab/window and select your another camera angle. You can then move that tab or window to the monitors that you have at your disposal.

Simultaneous interpretation & Translation services

Please note: Simultaneous interpretation is only available for the Nordic Business Forum main event in Helsinki.

The primary language at Nordic Business Forum events is English. However, we also provide simultaneous interpretation in Finnish, Russian, or Estonian. Live stream viewers have two ways to turn on a secondary language: individually using a smartphone and headphones or by using the alternative audio options on the broadcast menu.

1. Access the simultaneous translation with a smartphone and headphones

When you log in to the live stream platform, navigate to the “Interpretation” tab. Here, you can find passwords needed to access the Finnish interpretation. Share the URL of the “Interpretation” tab together with the password with the viewers who need the translation service.

To use this method, every viewer needs:

  • a smartphone with a wifi or data connection
  • the external link to the interpretation audio feed, and access password
  • headphones to hear the interpretation

2. Switch the broadcast language directly from the broadcast menu

On the video player window at the “Watch Live Stream” page, select your chosen audio track from the “SELECT CAMERA ANGLE / BROADCAST” menu. Switch the broadcast language by choosing “Official broadcast FIN”, “Official broadcast RUS”, or “Official broadcast EST” from the dropdown menu.

To make sure that you hear the correct audio track, make sure to follow these steps to configure your sound preferences:

Windows:

  1. Right-click on the Volume icon on the system tray and choose “Sounds”
  2. Choose “Playback” from the available options
  3. Select the device that you are using to listen to the broadcast and move on to “Properties”
  4. From the “Speaker” window, you should have access to the “Levels” tab
  5. Use the “Balance” slider to adjust the distribution of sound from left to right speaker. The translated audio track will come out from the right speaker.

Mac OS:

  1. Click on the Volume icon in the menu bar and select “Sound Preferences…”
  2. Navigate to the “Output” tab
  3. Select the device that you are using to listen to the broadcast
  4. Use the “Balance” slider to adjust the distribution of sound from left to right speaker. The translated audio track will come out from the right speaker.

Virtual reality

A while ago, we introduced virtual reality as an additional way to follow the NBForum Live Stream. At your live streaming event, it is possible for you to have ONE virtual reality headset attached to our live stream. This can work as a demo booth for live-streamed virtual reality.

To access our virtual reality live stream, you will need a virtual reality compatible mobile device and headset. You can read more about this and compatibility at live.nbforum.com/virtual-reality. The 360° live stream is available under the Watch Live Stream.

IMPORTANT: Please note that you can access our live stream with only one virtual reality device. Attempting to log in on two devices will end the sessions on the device which on has logged on the live stream first. If this happens, just log in again. The system will always terminate the oldest session to make room for the new session.

Is the live stream available on mobile devices?

Yes, it’s available on all platforms including mobile devices, and you can access it just as you would on a computer. Navigate to live.nbforum.com, log in using your account details, and start streaming as usual.

If you do not have a pass, you can make purchases through our webshop on a mobile device too! After that, all you have to do is log in to live.nbforum.com.

Please note: the video stream may not work on Windows phone devices.

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